Arrow Cloud Success Story
The west coast hosting provider should have seen and addressed the first RAID 5 disk failure in their server – but they didn’t. The critical second disk failure shouldn’t have happened – but it did. The application database backup should have been rapidly available and a disaster recovery plan should have been in place – but it wasn’t. So when DBAK got the call, their customer’s Internet-based revenue-generating application had been off-line for two days and busy season was ramping up.
We’ve heard stories of the heroic efforts of solution providers that perform miraculously to keep their customers’ businesses running in catastrophic situations. Often, what’s missing is the back-story and everyday efforts that underlay the relationship and ultimately are called upon when the critical moment arrives.
How Did They Get There?
DBAK is a technology consulting company and Oracle License Reseller focused on helping companies optimize, operate and fix systems that have a direct impact on their business and revenue. For ten years, DBAK’s customers have engaged them to provide support for on-premises IT and, increasingly, investigate and plan for off-premises, hybrid and cloud solutions.
Earlier that year, the customer contracted DBAK to perform a health check and assessment of the Oracle database underlying their internet application business. Like many small and medium businesses, the customer’s IT was essential to their business; but, due to the nature of a growing business, the company’s resources were over-allocated and needed to focus on their core business of developing and enhancing software. DBAK’s analysis of the database, including application performance; the underlying server, storage, network infrastructure; as well as the test-development practices and business continuity/disaster recovery plan uncovered misalignment with the company business needs. The remediation plan and roadmap they presented included a recommendation to migrate their application to a cloud provider, thus allowing them to:
- Harden the application delivery environment (compute, I/O, network, etc.)
- Improve the DR posture and practices
- Move test/development to a stand-alone environment
- Build in performance elasticity to meet busy season demand
- Do this ALL while reducing the operations workload that constantly hindered new application feature and enhancement rollout
Two Days With No Service
But it was coming up on busy season. A new software release was going into production, and they were concerned with the time to implement and risk surrounding a “big-bang” cloud migration. Instead, the basic remediation was completed and the cloud migration plan was postponed for a short period.
So, when DBAK got the call, their client’s revenue-generating application had been out of service for two days at their co-location service provider.
Immediately DBAK began to work to get the customer’s business back online. They called their Arrow Cloud Services solution engineer and two (2) hours later DBAK had opened up an ArrowSphere xSP account and spun up a back-up IaaS server on SoftLayer. Meanwhile, the DBAK engineers had recovered the database and, together, the customer, DBAK and the hosting provider got the application running at the original co-location facility – 8.5 hours after they got started.
“We see great benefit in working with Arrow for cloud solutions. With Arrow, we have immediate access to hundreds of IaaS, SaaS and other supporting services. Together with Arrow’s solution architect, we were able to evaluate and select the best solution for our client and, when we needed to provision infrastructure, we were able to be up and running within two hours.” ~Ted Burns, Vice President Sales and Services, DBAK
Two weeks later, in a planned service window, production was migrated to the SoftLayer cloud IaaS without a hitch. Today, DBAK’s customer is running their application and business on a highly elastic and resilient infrastructure, and Oracle database backups occur regularly. DBAK and the customer are working together on timing for the next phase of their cloud architecture solution, which will include test-development, firewall and web-servers running on dedicated virtual machines and infrastructure operations handled by a dedicated support staff.
Summary and Conclusions
DBAK’s assessment reviewed both the customer’s technical and business needs, as well as their critical challenges, which led to their recommendation of a cloud solution and a solid disaster recovery and business continuity plan. The confidence and trust DBAK had established with this customer ultimately resulted in them getting the call – right when their help was needed most.
For more information on Arrow Cloud, contact us at ECSCloudServices@arrow.com.
Editor’s Note: This post was originally published in September 2015 and has been updated for accuracy and comprehensiveness.