Ever see a button on a website that says “Chat with a representative now”? Did you click the button and start chatting with an “Ian” or a “Tracy”? Have you ever wondered if it really IS Ian or Tracy? More and more often, you are actually chatting with a “chatbot” – a computer program designed to simulate conversation with human users.
At first look, chatbots are super cool; and many in the technology sector think chatbots, powered by artificial intelligence (AI), are the next big form of communication. But should we worry these robots may start taking away our jobs.
The workplace is already anxious about lost jobs due to outsourcing and economic shifts. So how are these chatbots going to affect our livelihood?